Privacy policy

Last Updated: August 22, 2026

The Ellen Shop (“we,” “us,” or “our”) operates this website (the “Site”). This Privacy Policy explains what personal information we collect, why we collect it, how it is used and shared, and the choices you have when using our Site or purchasing our products.

Our business address is 123 Ludlow St, New York, NY 10002, United States. You can reach us at info@theellen.shop or +1 917-386-7899.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact information: name, billing and shipping address, email address, and phone number.
  • Order information: products purchased, order value, shipping details, and payment method used. We do not see or store your full payment card number.
  • Account information: information provided if you create an account on our Site.
  • Customer communications: messages or information you provide when contacting us through email, contact forms, or other customer-service channels.
  • Device and usage information: information collected automatically through cookies and similar technologies, such as browser type, device information, IP address, and interactions with our Site.
  • Marketing information: your email address and related information if you choose to subscribe to our newsletter or promotional communications.

We do not knowingly collect personal information from children under the age of 16.

2. How We Use Your Information

We may use your personal information to:

  • Process, confirm, and fulfill your orders.
  • Provide customer service and respond to inquiries.
  • Send order confirmations, shipping updates, and other transactional communications.
  • Send promotional or marketing communications when you have opted in to receive them.
  • Maintain and improve the security, functionality, and performance of our Site.
  • Improve our products, services, and customer experience.
  • Prevent fraud, unauthorized transactions, or other misuse of our Site.
  • Comply with applicable legal, tax, accounting, and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information.

We may share personal information with trusted service providers and business partners when necessary to operate our store and provide our services. These may include:

  • Shopify — our e-commerce platform that powers our online store, checkout, customer accounts, and related store functionality.
  • Payment processors — such as the payment providers available through our Shopify checkout. They receive the information necessary to securely process your transaction.
  • Shipping and delivery providers — information such as your name, shipping address, phone number, and order details may be shared when necessary to deliver your order.
  • Email and marketing service providers — if you subscribe to our newsletter or promotional communications.
  • Analytics, security, and fraud-prevention providers — where necessary to help us operate, secure, and improve our Site.
  • Government authorities or legal professionals — when disclosure is required by law, legal process, or to protect our rights, customers, or business.

If we introduce additional analytics, advertising, or conversion-tracking technologies, such as Google Ads conversion tracking, we may update this Privacy Policy to reflect those changes.

4. Cookies and Similar Technologies

We use cookies and similar technologies to help our Site function properly and provide a better shopping experience.

Cookies may be used to:

  • Keep products in your shopping cart.
  • Maintain checkout and session functionality.
  • Remember certain preferences.
  • Understand how visitors use our Site.
  • Improve Site performance and functionality.
  • Support security and fraud prevention.
  • Measure the effectiveness of marketing and advertising where applicable.

Some cookies may be provided by Shopify and other third-party service providers that support our store.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our shopping cart, checkout, account features, or other parts of the Site.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, tax requirements, legal obligations, dispute resolution, and fraud prevention.

If you subscribe to our marketing communications, we may retain your email address until you unsubscribe or request that we remove it from our marketing list.

6. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to applicable legal requirements.
  • Opt out of marketing communications at any time.
  • Request information about how your personal information is collected and used.

California residents: California privacy rights under applicable CCPA/CPRA provisions may apply. We do not sell personal information. You may contact us to exercise applicable privacy rights.

EEA/UK visitors: Depending on your circumstances, GDPR or UK GDPR rights may apply, including rights relating to access, correction, deletion, restriction, objection, and data portability.

To exercise any applicable privacy rights, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

7. Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Our Site uses SSL/TLS encryption to protect information transmitted between your browser and our Site. Payments are processed through secure payment providers available through Shopify, and we do not store full payment card numbers on our own systems.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Site, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy. We encourage you to review this page periodically for the latest information.

9. Contact Us

Store Name: The Ellen Shop
Address: 123 Ludlow St, New York, NY 10002, United States
Phone: +1917-386-7899
Email: info@theellen.shop

Opening Hours:
Tuesday - Saturday: 1 – 7 PM
Sunday: 1 – 6 PM
Monday: Closed (Hours might differ on Memorial Day)

Time Zone: (GMT-05:00) EST
Response Time: We respond within 24 hours.